Case Study

International Software Modernization

International Software Modernization

The Amatriot team works with a Fortune 500 company on software modernization, hardware support, and staff training. The team travels to facilities around the United States and to more than 250 international posts to ensure continuous operations and security of IT systems.

At a Glance

Scope: 80,000 User Accounts, 8,000 User Work Stations, 270 Locations

Support Impact: 99% system availability, 100% of technology equipment received on-time, 24-7 uninterruptedservice record for 30 locations

Challenges

With locations and staff located around the world, Amatriot must ensure each post has the IT hardware and software it needs to operate and that all staff are properly trained on IT systems. These systems must be continually updated and monitored to ensure security andreliability for teams around the globe. Around the clock helpdesk and on-site support is also required to have continuous availability of systems.

Solutions

With locations and staff located around the world, Amatriot must ensure each post has the IT hardware and software it needs to operate and that all staff are properly trained on IT systems. These systems must be continually updated and monitored to ensure security andreliability for teams around the globe. Around-the-clock helpdesk and on-site support is also required to have continuous availability of systems.

IT Systems and Hardware

The Amatriot team assists with the installation and support of workstation hardware in the U.S. and in over 170 countries.

Training

The Amatriot team conducts software training on applications to client end user. Conduct technical training on client systems deployment procedures to client technical staff.

Software Development Support

The Amatriot team provides support to the software development lifecycle through requirements gathering/documentation, software design, software testing, and end-user documentation, including online and hardcopy documentation. Perform software testing anddocument testing results in the software testing plans. Work with end users, developers, and other parties to support software productsthroughout the product’s lifecycle.