Case Study

Digital Transformation

Amatriot Powers Digital Transformation Across Communications, Cybersecurity, and IT Operations

Amatriot was engaged as a trusted partner to modernize and manage its complex IT infrastructure, including
voice communications, cybersecurity, systems administration, and data analytics. The customer’s mission
demanded secure, scalable, and efficient solutions to support global operations and strategic modernization
goals.

SOLUTIONS

Network Engineering & Telecommunications
User Support: Resolved 200+ daily work orders across CENTRIX, CISCO, and VIPER networks.
Network Operations: Maintained three secure CENTRIX voice networks, including support for ship-based users.
Technology Migration: Led major transitions from TDM to SIP connections and modernized the DoD Defense Switch Network.
Configuration & On-Site Support: Delivered full configuration services and remote support for field technicians.
Event Support: Provided 24/7 voice support for multinational exercises involving 2,000+ users.

Cybersecurity
Incident Response: Operated a 24/7 threat monitoring and response team.
Threat Mitigation: Triaged vulnerabilities, coordinated updates, and ensured
proactive defense.
Security Reporting: Delivered detailed incident documentation and recommendations.

Systems Administration & Engineering
Oversight: Managed 40+ system administrators and provided daily leadership
briefings.
Automation Projects: Automated VDI processes and built a ServiceNow integrated dashboard with live triggers.
Device Imaging: Managed imaging and reimaging of 8,000+ computers.
Modernization: Migrated to BitLocker, deployed thin client terminal updates, and led Windows 11 upgrades.

Application Development & Data Analytics
Power BI & Power Platform: Implemented governance across Power BI environments (NIPR/SIPR), redesigned inherited solutions, and led a cloud migration initiative that enabled real-time data access and reporting across
the organization.
SQL Automation: Built a custom backend solution to assess SQL server health and performance, visualized through Power BI for leadership insight.
Microsoft Dynamics & Power Apps: Delivered integrated, cloud-based solutions aligned with DoD’s 2025 cloud mandate.
MECM Management: Deployed updates across Microsoft and third-party applications, including a successful thin client upgrade across five networks.
ServiceNow & CMDB: Established the Configuration Management Database and strategic roadmap for platform-wide modernization.
SharePoint Modernization: Redesigned the Chief of Staff Sync Portal with a mobile-friendly, data-driven interface aligned with DoD’s AI and analytics strategy.
Data Estate Migration: Automated workflows and developed applications to monitor cybersecurity threats, significantly reducing risk and increasing
operational efficiency.

IT Project Management
Cross-Functional Leadership: Directed teams across engineering, cybersecurity, and ITSM to improve service delivery.
Strategic Enablement: Laid the foundation for the program’s ServiceNow CMDB and supported Zero Trust Architecture (ZTA).

Technology Alignment

  • PowerBI for Visualization
  • Microsoft Dynamics​
  • ServiceNow​
  • CENTRIX​S
  • VDI​
  • MECM
  • BitLocker​
  • QRadar​
  • Trellix
  • Splunk​
  • SharePoint

OUTCOME

Amatriot’s comprehensive support has transformed the customer’s IT landscape—enhancing security, streamlining operations, and enabling data-driven decision-making. Their work has delivered measurable improvements in efficiency, cost savings, and mission readiness across a globally distributed command.

“Amatriot’s proactive engagement and support for employees contribute to an impressive attrition rate of less than five percent. Amatriot exemplifies the ideal synergistic relationship between partners.”​

–Customer Testimonial